Frequently Asked Questions (FAQ)

Here, we provide solutions to specific questions you may have - how to benefit from our free stock charts, ratings, live-hot-scans service, etc., and general login, password, and technical issues. Most solutions are covered here. However, if you are a member of our service, and have any additional questions not covered, please contact us at the email address shown further down this page.

Are Your Stock Charts Completely Free?
Our charts are 100% free, and they are available to any person who wishes to view them - you do not need to signup or login, in fact it is no different to viewing any freely available, access-anywhere web page. Not only are the charts free, we also publish stock 'ratings' which tell you whether a stock is 100% bullish or bearish, or neutral, we provide the hourly top three 100% technically bullish stocks based on this criteria, intra-day stock quotes, intra-day updating color-coded trend-bar (see the last bar on the chart during trading hours, which updates as the market unfolds), a market news feed, technical analysis studies, and so on. High-speed dedicated servers are employed, to ensure quick loads, and maximum interactivity.

What Makes Your Charts Unique Compared To The Other Sites?
First and foremost, we use our charts/tools in our own trading every day - this is the primary reason for their development (and why they are free). We use our charts every few days, to 'find' the latest 100% bullish and 100% bearish trading opportunities quickly and efficiently. We don't waste time with excessive indicators and tools which don't work, and stick to the ones (such as our trend-index indicator) which do work. The indicator is unique to us, developed in-house, as are the stock ratings (100% bullish, 100% bearish, neutral), which are based on the indicator, as are the color-coded charts themselves. All of this information is completely free, so you can view and witness the effectiveness of the TI-indicator yourself, and utilize it. To do this, pull up our free 'trend-index' indicator from the 'Indicator#1" drop-down menu below any chart to see how this works: When the indicator is below the zero-line and turns green, the stock becomes 100% bullish. When the indicator is above the zero-line and turns red, the stock becomes 100% bearish. On any particular day, there will be a handful of 100% bullish (or 100% bearish) stocks, which are short-listed for further study (see our Quick Guide for further information on how we do this) before deciding on the stock we wish to trade.

Why Is The Trend-Index (TI) Indicator So Important?
When we first started developing our trading system knowledge, there were a multitude of popularly available indicators, which could be used to determine specific market moods and momentum. For instance, there are indicators, which tell you when a stock becomes overbought or oversold. There are indicators, which tell you if there is professional buying (accumulation) or selling (distribution) taking place in a stock. There are also stock 'cycles', which become apparent like a pendulum, which swings from optimism to pessimism. There is stock 'momentum' or acceleration (or deceleration), which can be directly measured. Then there is the larger market mood as a whole, which push and pull all the smaller component stocks within each 'sector' and index. Over the years, we found a way of fine-tuning all the variable information/data available on individual stocks (momentum, cycles, short & medium term trend analytics, accumulation/distribution) and - thanks to faster computer processing power, fully-integrated this information into one central 'oscillator', which we call the Trend-Index (or TI) indicator. The indicator is highly sophisticated in it's in-built formula, but simple to use, as it 'oscillates' up and down through a stocks natural swing from bullish (green) to bearish (red). We consider buying (subject to further study) a stock when the indicator drops below zero and presents a brand new green bar (which means it is 100% bullish). We consider shorting (subject to further study) a stock when the indicator rises above zero and presents a brand new red bar (which means it is 100% bearish).

Is the TI-Indicator Simple To Use?
Although highly complex in it's make-up, the TI-indicator is extremely simple to view and use. It is also color-coded, so you know when a stock's TI turns 'green' it means the stock is most probably ready to rally (ideally TI should be below the zero-line when it turns green - this makes it defined as '100% Bullish'). Similarly, when a stock's TI turns 'red' it means the stock is most probably ready to drop in price (ideally TI should be above the zero-line when it turns red - this makes it defined as '100% Bearish').

What Is The Top Three 100% Bullish Stocks Box?
We provide an hourly updated list of the latest 'top three' stocks, which meet the 100% bullish criteria - this information is free and published on our Stock-Charts page. You will find that when the market as a whole is bullish, then the top 3 stocks provide optimum trading opportunities to profit from the bull run in these 100% bullish trading opportunities/setups. It is not a good idea to trade 100% bullish stocks when the market as a whole is bearish. We also publish our Live-Hot-Scans service, which provides both bullish and bearish stocks.

If There Are Too Many Stocks In The List, Which One Should I Consider Trading?
The key is to find those stocks, which have consistently profited from the TI in the past few months. This is a simple process, and better explained in the Quick Guide. Study each stock in the 100% bullish or 100% bearish list. When studying a stock, consider: does the stock usually move up after a new green TI bar, does it drop consistently after a new red bar. Once you get a feel for picking stocks from the list, based on this criteria, you will see the inherent value of the TI-indicator, and how to then study and find which stock (or stocks) you may wish to trade.

Why The Need To Provide Such Productive Tools For Free?
We know of many mainstream chart providers who themselves are part of larger organizations and this in practice, makes them slow at innovating their products/service. In contrast, we are relentlessly working to innovate our charts & tools daily, primarily for our own trading. Obviously we want the best, most workable tools, and employ a team of programmers who get involved in actually trading with us in the same space, so insights are found quickly and we are able to implement/deliver cutting-edge tools in the shortest concept-to-delivery time possible. We have been doing this for years, while competitors jack-ass around with the same old outdated methods. This 'dynamism' is not quantifiable, but it is what sets us apart. Our goal is not to be products of the ego - to try and be the biggest or to gloat in our glory, but to maintain maximum productivity, enthusiasm and enjoyment in what we do. And this, without intention or seeking of gratification, we find, keeps us ahead of the curve. It is how every business should be run.

What Is The Live-Hot-Scans Screen?
Live-Hot-Scans (free signup for the trial period) advances beyond just the top three stock picks which we provide free, into a full list (usually 12-15 stocks) of 100% bullish stocks, for all stocks within the Dow 30, S&P 500, and Nasdaq 100. In addition, members also receive 100% bearish stocks, ideal for finding potential trading opportunities/stocks during major bear markets. Further, the xTrend-indicator is also published for members, which is a powerful indicator, which determines when to trade bullish stocks and when to trade bearish stocks. The rules are simple: Whenever the xTrend rises above 65% the market is 'overbought' and you should start looking for the latest 100% bearish stocks. Similarly, whenever the xTrend drops below 35% the market is 'oversold' and you should start looking for the latest 100% bullish stocks. Signup to Live-Hot-Scans is free (no credit card required) and allows full access for 14 days.

Are Your Tools Designed For Day Trading Or Swing Trading?
Most of our trades are swing trades, whereby we hold a position in a stock, typically for between 3-4 days. This is the normal buy to sell cycle, once a 100% bullish entry (or 100% bearish entry) is triggered. We take our 'cue' from the Live-Hot-Scans screen, where we pull up charts and find consistently winning (based on TI) stocks to trade. We also do single day trades. This simply means, we enter a stock during the day (displayed in our Live-Hot-Scans screen), which looks very good to pass up, and make a quick one day trade. In this instance, the signal comes in at typically around 10:30am or 11:00am, we enter the stock and close before the final bell. We also adopt a fixed dollar-profit gain policy on some of our trades, eg., target a $1,000 (or $500 or any other dollar amount) profit target (and exact same stop-loss), and exit when achieved, whichever comes first (profit target or stop). There are ample opportunities for long/short in the Live-Hot-Scans screen so we are happy to move on to 'fresh' trades regularly, without holding on to a stock for too long.

Do You Provide Intra Day Charts & Quotes?
Yes. When you enter a stock symbol during trading hours you will see the intra-day price for the stock together with the change. You will also see a dynamically updating intra-day 'last' bar on the stock chart itself (with a yellow tint background), including the red/green color code, which tells you whether the stock is trending up or down intra-day. The live last bar on our charts, allow us to identify early turning trends in any stock, and to enter at a better price. The stock 'ratings', which tell you instantly whether a stock is 100% bullish, 100% bearish, or neutral, is also updated live, throughout the day.

How Should I Use The Stock Ratings?
Ideally, you should be using the free top three stocks list or our full Live-Hot-Scans screen, which tells you which stocks are 100% bullish or 100% bearish in a convenient table/list. Nonetheless, sometimes, you may be interested in a particular stock not listed in the scans - for example, you have read some news stories or an article on the web about a stock. This is where you can simply pull up a chart for the stock and check it's chart and latest rating. More often than not, the rating will be 'neutral', ie., not exactly 100% bullish or 100% bearish yet, but somewhere in between. Check to see if the stock has generally agreed with the TI-indicator in the past or not (load up a 6 month+ chart with TI-indicator underneath - all free). The more consistent the stock has been in-tune with the TI, the better chance it has of profiting on the next TI-signal (see Quick Guide). So, at this time, if you find the stock is generally consistent, make a note of it. Then, each day (or hour) check the hot-scans screens to see if it has turned up on there, or simply go to the stock chart directly and see where it is at, is it still neutral or has it hit a buy/short signal. At some point, the signal will come in to 'buy' or 'short' at which point you will be ready to capitalize on valuable information - a productive mix of fundamental & technical analysis.

Can I Trade Stocks, Which Are About To Move Down?
Yes, simply select from the Live-Hot-Scans screen, '100% Bearish' stocks. You can select between S&P 500 stocks, Nasdaq 100 stocks, or Dow 30 stocks, all high volume, high liquidity stocks, which work consistently well.

What Is The xTrend-Indicator You Mention Which Comes With Live-Hot-Scans?
The xTrend-indicator is a highly advanced market 'oscillator' which determines whether the major market (the stock market as a whole) is either 'bullish' or 'bearish'. Remember, the 'ratings' and hot-scans only provide the bullish-bearish bias for individual stocks. What the xTrend does is to provide the bias for the market 'as a whole'. The indicator was conceived and evolved in-house over several years. It oscillates between 0% and 100%, and is the finest measure in our opinion (and we have seen dozens of market oscillators, including simple strength indicators to complex cycle-analyses) of quantifying overbought (when the xTrend is above 65%) and oversold (when the xTrend is below 35%) conditions within the major markets such as the Dow. Effectively, while our stock ratings allow us to find 'what' to trade (ie., which particular stock), the xTrend is valuable to determine 'when' to look for 100% bullish stocks and 'when' to look for 100% bearish stocks. Experienced traders know that when the major markets as a whole are optimistic (bull markets) it is a good time to find and trade bullish stocks. Similarly, when the major markets are pessimistic (bear markets) it is a good time to find and trade bearish stocks. The xTrend completes our tool-box, for determining both 'when' and 'what' to trade.

How Do I Use The xTrend-Indicator?
The rules are simple: Whenever the xTrend oscillator rises above 65%, we deem the market to be 'overbought', which means it is time to start looking for ideal 100% bearish opportunities from Live-Hot-Scans. Similarly, whenever the xTrend oscillator drops below 35%, we deem the market to be 'oversold', which means it is time to start looking for ideal 100% bullish opportunities from Live-Hot-Scans. It is very simple.

How Do I Load Up The xTrend-Indicator - Is It Free?
When you sign up to Live-Hot-Scans (a free 14 day trial is availeble), this will include full access to the xTrend-indicator, which can be loaded up from the indicators drop-downs below the chart after you log in. Ideally, you should load up the stock chart, with it's TI-indicator below (Indicator#1), and then the xTrend-indicator (Indicator#2) below that. This way, you can see the stock chart, the stock's TI trend/signals (Trend-Index = Indicator#1), and the overall markets trend (xTrend = Indicator #2).

What Is The "Dow 30 Trend Matrix"?
If you have signed up to Live-Hot-Scans then you will also notice, just below the stock chart, a box, which contains all 30 Dow stocks. Each of the 30 stock symbols show the current 'rating' (100% Bullish, 100% Bearish, or Neutral). The matrix thus provides a quick-view to finding 100% bullish and 100% bearish stocks in the Dow, live, as they develop. These are key insights you can view on one handy page, to see if any of the 30 highly influential Dow stocks are 'becoming' 100% bullish or 100% bearish. It also gives you a 'birds-eye' view of the overall market trend strength or weakness (and gives a glimpse into how we constructed our xTrend-indicator).

Can I Find Out More About Live-Hot-Scans, And Is It Free To Signup?
It costs absolutely nothing to put Live-Hot-Scans to the test - we don't ask for your credit card information, or any form of payment whatsoever. Simply signup (your first name, and email address, are all we require, so that we can send you your username & password), then start using the service, free for 14 days. This allows ample time to view live 100% bullish/bearish stocks as they unfold, in addition to the free xTrend-indicator. More step-by-step information on Live-Hot-Scans is published at: www.dowtrader.net

What Does "D" Or "S" Circles On Specific Bars In A Stock Chart Signify?
You will notice some bars on a stock chart with a 'D' or an 'S' denoted above it. This simply means that a 'dividend' [D] adjustment was made to the stock on that date, or a stock 'split' [S] adjustment was made.

What Happens Once I Have Signed Up For The 14-Day Trial?
During the 14-day free trial, you will have full access to Live-Hot-Scans, allowing you to determine if the service offers value towards your trading objectives.

Do You Auto Bill My Credit Card After 14 Days?
No, absolutely not. This is actually impossible because we do not ask for your credit card information when you signup for a free trial. We prefer you to make a choice and truly see the value of what we have to offer. We want you to see Live-Hot-Scans (and xTrend) as we see it, and make an informed choice - not a speculative purchase. This is why the 14-day trial is absolutely free and no card information is taken. When you are ready - after your 14 days, we will send a one-off reminder, and you may order a full 3-month subscription (which again does not auto-re-bill), as specified at our site dowtrader.net. We also adopt a very strict privacy policy (see the link at the bottom of this page) ensuring your information stays only with us.

How Do I Signup For The Free 14 Day Free Trial?
Simply click on the "LIVE SCAN - FIND 100% BULLISH STOCKS" tab at the top of this page to go to the Login/Signup page. Then, in the resulting signup page, complete the second column (basic name, email info). Once you have done this, you may access the service almost immediately.

What Is My Username, And Can I Choose My Own Password?
Your username will always be your 'email' address, which is a unique identifier. The password can be chosen/keyed-in by you in the signup form. Also you may change your password at any time.

What If I Forget My Password?
We have a feature on the login screen, which allows you to be sent a password reminder via email. Simply type in your account email address, where specified, and click the "Send Password" button. Most emails are sent immediately, but can take an hour or two to arrive.

What If I Do Not Receive Your Email?
This is a rare occurrence but more frequently occurs due to extensive email filters, both on the sending and receiving servers/PC's. If you do not receive our email, you may need to 'set' your email program to allow any emails from support@clickcharts.com to be 'okayed' - this will hopefully resolve the issue. Also, always check all your email folders, including spam, bulk, etc., in case the email may be there.

I Have Completed My 14-Days Trial And Cannot Order Using My Credit Card?
Sometimes, our bank payment processing system can decline a transaction for any number of reasons, which is not divulged for privacy reasons. It is important you order using a credit card (debit cards are not accepted by the processing bank) and ensure the card is registered at the exact same address as entered in the form. If the information is rejected, it is strongly recommended you re-try ordering using a different PC, and/or a different card, and/or a different email address. If the problem persists despite these measures, we have an alternative method of payment, whereby you can send the fee by international wire transfer (annual pre-pay). For more details on this facility, please contact us at the email address given lower down this page.

What is the difference in services for free users & subscribed members?
Free users can view color-coded stock charts, technical analysis tools, intra-day quotes, intra-day stock ratings, hourly top 3 100% bullish stocks, dynamic intra-day color-coded trend-bar, and market news. Paid (includes free 14-day trial) members will also receive Live-Hot-Scans, the xTrend-indicator, and trade bulletins.

Whom Do I Contact If I Have Any Questions Not Covered Here?
We hope the above FAQ provides ample information towards resolving any specific questions you may have. However, if you still have unresolved questions/issues, please contact us at: support@clickcharts.com - support is always open 24/7, but priority is reserved for members only.